Returns & Exchanges: Hassle-Free Solutions and Support

Returns & Exchanges

Extended Holiday Returns

We extend the holiday returns to allow orders of BRAND NEW items delivered from Oct 14th to be returnable through January 15th, 2025. Don't hesitate to gift your family and friends this holiday!

Customers must be an ororo Toasty Club Members at the time of purchase to qualify for extended holiday return - Join for FREE and get free returns!
Outlet Items, Blowout Sales, Clearance, and other Final Sale items are not eligible for returns or exchanges.
Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange.
We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
The shipping fee is not refundable.

Return Policy

Outlet items, final sale items, socks, slip-ons, insoles, stickers, coasters, tote bags, and free gift items are not eligible for returns or exchanges.
Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange within 30 days of delivery.
We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
Shipping fee is not refundable.
If you want to upgrade the battery of the exchange items from B19G standard battery to Mini 5K battery, a $10 upgrade fee for each battery will be charged to make up the price difference.
Only items purchased from ororowear.com are eligible for return or exchange through our Return Center. You may reach out to your original vendor if your purchases are from other channels.

How to Return

U.S. Returns:

Submit a return request through our Return Center within 30 days of delivery.
Enter your order number and email address to start.
Follow the instructions and select the items you want to return.
Once your request is approved, we will send you a confirmation email with shipping guidelines and a prepaid shipping label.

*Please be noted that every order is eligible for ONE prepaid shipping label only. If you submit the return request twice or more, or your order is outside the said 30 days window, the shipping cost incurred for returning item(s) to us for an exchange or a refund are covered by you.

Returns Outside the U.S.:

Contact our customer service at support@ororowear.com with your order number and the items you want to return.
Once your request is approved, we will send you a confirmation email with an RMA form.
Please print out the RMA form and put it with your return package.
Once the returned package is received by our warehouse, we will proceed with the refund or exchange for you.

*Customers outside of the United States are responsible for the return shipping cost. You are expected to return the products to the specified warehouse in corresponding country at your expense.

To apply for return or exchange, you could contact us directly by e-mail at support@ororowear.com.